Frequently Asked Questions
Everything you need to know about our minimalist essentials and services.
What is the MUJI design philosophy?
Our products are based on three core principles: selection of materials, streamlining of processes, and simplification of packages to create high-quality, functional goods that fit seamlessly into any lifestyle.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unused and unopened items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like bedding and innerwear cannot be returned once opened.
Do you offer international shipping?
Currently, our online store serves specific regions. Please use our store locator to find global MUJI locations or check the regional site specific to your country for local delivery options.
How should I care for MUJI apparel and textiles?
We recommend following the care label instructions on each garment. Many of our organic cotton items are best washed in cold water and air-dried to maintain their shape and natural texture.
Are your products eco-friendly?
Sustainability is at our core. We prioritize recycled materials, minimize waste in manufacturing, and avoid unnecessary bleaching or dyeing to reduce our environmental impact.